POLICIES / T&C'S | Liquid Lipo Int

All the policies in one place

Comments Policy

Public Comments

We at Liquid Lipo Ltd. use social media to interact with our customers and local businesses; we also use our Website, liquidlipointernational.com, to communicate with our customers.

We understand that everyone has their right to ‘Freedom of Speech’; however, with that being said, if a comment is made on any platform we may use that is deemed distasteful or offensive, we reserve the right to delete those comments.

Examples of inappropriate use of comments:

· Disrespectful or obscene language or content

· Content that promotes, fosters or perpetrates discrimination on the basis of Race, Creed, Colour, Age, Religion, Gender, Mental or Physical Disability, National origin or Sexual orientation.

· Solicitations of commerce

· Breaches on Copyright or trademarks

· Breach of confidential or non-public information

Please note that the comments that are expressed on the platforms we use do not reflect the opinions and positions of Liquid Lipo Ltd and its employees.

If you have any concerns relating to a particular comment, please contact our customer care team at liquidlipointernational.com

The goal of the data protection policy

At Liquid Lipo Ltd, we understand that your personal data is private and important information. So, we’ve written our Privacy Policy to make it clear, simple and easy to read. The policy explains how Liquid Lipo Ltd uses your personal data, whether you’re shopping on liquidlipointernational.com or having a Liquid Lipo treatment done at one of our Practitioner's salons. This is not only to ensure compliance with the European General Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018 but also to provide proof of compliance. Liquid Lipo Ltd fully cooperates and follows the legislation relating to GDPR. The company recognises that any personal data obtained must be treated with respect and in a sensitive manner.

We Promise to you

Liquid Lipo Ltd is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes. We’ve written this Privacy Policy to tell you how and why we use your personal information. We hope you’ll find it clear and simple, but if you have any concerns or questions, please feel free to contact our Liquid Lipo Ltd Customer Care.

Who's in control of your information?

You are. Throughout this Privacy Policy, ‘we’ or ‘Liquid Lipo Ltd’ means any of the companies within Liquid Lipo Ltd, including subsidiaries, affiliates and Practitioners. We share your personal information among these companies in order to provide and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. However, we never lose sight of the fact that it is your personal information, and we will only send you marketing material if you have agreed that we can do so. You can find out more about the companies in Liquid Lipo Ltd on our website.

How we process your personal data

Collecting information about you

Liquid Lipo Ltd collects personal information about you whenever you shop with us online or in salons and when you use our services. Please see below for examples of the data we collect from you:

liquidlipointernational.com Name, address, contact details, purchases, devices

information, browsing behaviour, adverts you may click on (including those shown on other organisations’ websites)

Practitioners, Salons & Clinics Personal data about yourself, such as name, address, age, gender, contact details purchases, appointment information, general health for client consultations

Appointment booking Personal data about yourself, such as name, address, age, gender, contact details and medical information.

Social media When opted into marketing, we obtain information posted publicly on social media sites and use it to help us understand how our different customers interact with us and what people think and feel about our brand. We do this in a way that doesn’t always identify individual customers; e.g. we may look at which groups of customers are more likely to talk to us via social media or use social media to talk about Liquid.

Lipo products

Information provided by other people on your behalf If someone books an appointment on your behalf, we’ll ask them for basic details about you, which may include health details such as whether you have a family history of diabetes or Chemotherapy Treatment. This is to ensure we book you in for the right type and length of appointment. We’ll check with you when you come to your appointment to make sure the information we’ve been given is accurate. If you’re booking an appointment or registering for a service for someone else, please make sure they’re happy for you to provide their personal information on their behalf and that they understand why the information is needed.

Why we use your personal information

We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information, for example, to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders (e.g. Upcoming appointments). We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.

In all cases, we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.

Details Examples

Consent: You’ll be asked to confirm that you’re happy to provide your personal data and that you give permission to Liquid Lipo Ltd to process your personal data. All of the details, such as why Liquid Lipo want your data, how it will be used and if your data will be shared, will be provided at the time of asking you for your consent. Where Liquid Lipo Ltd are relying on consent, you will usually see a tick box. You have the right to withdraw your consent at any time if you no longer want to be part of the Liquid Lipo processing activity. Liquid Lipo Ltd may use consent where we’re asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen, i.e. text or email.

Contractual Processing data for the purposes of a contract to which you are party to. There’s a range of legal and regulatory requirements we need to comply with, and some of these may affect the way we process personal data or the length of time for which we are required to keep it. When you purchase a product in a practitioner's Salon or on liquidlipointernational.com, you are entering into an agreement to purchase the products from Liquid Lipo Ltd. We are required to obtain your personal information, such as your name and delivery address, to fulfil the order.

Legal Obligation Liquid Lipo Ltd will, on occasion, be under a legal obligation to obtain and disclose your personal data. Where possible, Liquid Lipo Ltd will notify you when processing your data due to a legal obligation. However, this may not always be possible. In order to prevent and detect fraudulent or criminal activity, we may share information with forces such as the Police. This is done in a safe and secure manner. You may not be notified of this.

Legitimate interest Liquid Lipo Ltd holds personal data for our own legitimate business interests. This relates to us managing our business to enable us to give you the best service/products and the most secure experience. When we rely on this, we’ll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws. Our legitimate business interests don’t automatically override your interests - we won’t use your We may process your information to protect you against fraud when transacting on our website and to ensure our websites and systems are secure. We have an interest in making sure our marketing is relevant for you, and we send you marketing that’s tailored to your interests. When you place an order on our website, we carry out identity verification and anti-money laundering checks, validating the personal information you give against appropriate third-party databases. This involves sharing Personal Data for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted to by law. Your personal data with organisations, which verify those details and transactions and pick up on anything that may indicate illegal activity. This may, in some cases, involve the disclosure of information to a Credit Reference Agency, which will keep a record of that information and may pass it to the police.

Keeping our records up to date

Whichever Liquid Lipo Ltd services you use, wherever and however you interact with us, we want to give you the same level of service and make things simple and straightforward. We also have a legal obligation to keep the personal data we hold accurate and up to date. In order to meet this legal obligation, to ensure we can recognise you as a customer and provide consistent care with whichever service you’re using, we share and combine your personal data across our group companies to create a single master customer record for each customer, containing the latest details you have provided us.

Keeping our records up to date, can I opt out?

Yes, we do this because it makes things more efficient both for you and for Liquid Lipo Ltd. You can opt out but doing so will limit the services you’re able to use in the future with Liquid Lipo Ltd. (NB, when placing orders, your personal details are kept on file for purposes of invoice processing, delivery tracking, and to be able to contact you should we need to)

How long do we keep your personal information?

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Liquid Lipo Ltd customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We’ll always store your data securely and won’t use it for any other purpose.

Sharing your data

We may share your personal information with a Liquid Lipo Ltd practitioner who is local to you to ensure that we meet your expectations when enquiring about a treatment.

We may need to discuss with your GP / Local medical services that we have provided a treatment service that you haven’t responded well to. This is to seek medical assistance.

Sharing data outside of the UK

Liquid Lipo Ltd is a brand that is recognised globally; therefore, your data may be shared with relevant parties that are associated with the Liquid Lipo Ltd Group. We will ensure that all data is protected with the same level of security based in the UK.

We’ll always conduct a full review of our suppliers’ processes and procedures, including storage solutions for our data. To ensure adequacy when sending your data outside of the UK and EEA.

Keeping in Touch with you

We will always ask you if you want to receive offers and information from us and via what channels you are happy to receive them. To make it easy for you, when you register with us at Liquid Lipo Ltd, you will be asked to subscribe to our mailing contact list through email.

If you have opted in to receive email and digital communications, you will receive traditional emails but may also receive marketing online and via social media platforms.

Marketing, can I opt out?

Yes, you can by contacting our customer service team or by accessing your personal account preferences.

Online services

Securing your payment details online

Liquid Lipo Ltd has been issued with a Secure Digital Certificate by the online Certification Authority Sectigo RSA Domain Validation. This confirms that Liquid Lipo.com is a legitimate website that provides an encrypted communication channel to protect the information you pass to Liquid Lipo Ltd when making a purchase. For more information, please visit the Sectigo website.

All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the Liquid Lipo Ltd website.

Securing your personal details online

To ensure we keep your personal data secure, we may ask you to complete an additional security verification check when you access your Liquid Lipo Ltd personal information or communications preferences in your online account. If you do not pass this check, the data that you can view and amend may be limited, but rest assured it will not impact your ability to manage any orders you have placed.

Returns & Refunds

We hope that you enjoy using and love our Liquid Lipo Products, but if you would like to return any of the items you’ve purchased, we will happily offer a refund. This is on the basis that the products are returned new, unopened and in a resalable condition. The refund window is a 28-day period; any requests for a refund must be presented with an invoice or receipt.

This excludes the following:

· Items personalised for you, such as branded marketing items

· Sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

· Corrective Bandages

Returned items must be unused and in their original packaging (Unless Damaged).

Returning all or part of your order to your local Practitioner is easy; all you need to do is bring the following:

· A printout of your Returns Summary (you can find this in the Order History section of "My Account")

· All products you wish to return will be inspected for quality concerns

· Disclaimer will be completed by both parties upon return of products

Return by post

Make sure that you get a proof of postage receipt from the post office.

All returns must be sent to:

Distribution Manager, 80 Woodchurch Lane

Prenton

Birkenhead

CH42 9PD

We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

Refund for Customers outside the EU

If you want to return any of your orders, please contact our Customer Team; our team will then send you a Returns form to complete and give you instructions on how to return any products and where to send them to.

All items returned must be unused and in their original packaging.

Website Cookie Policy

Please read this cookie policy (“cookie policy”, "policy") carefully before using the Liquid Lipo international website operated by Liquid Lipo Ltd.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information, such as a unique identifier, the website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser settings. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Website Copyright Policy

www.liquidlipointernational.com

Any redistribution or reproduction of any part or all of the contents in any form is prohibited other than the following:

· Practitioners may use Photos / Evidence to promote on their business page, subject to referencing the original source

· You share the website contents on behalf of Liquid Lipo Ltd for strictly promotional purposes only

You may not, except with our express written permission, distribute or commercially exploit the contents*

You may not “Teach or educate” any such persons without the accredited training with any of the products or materials associated with the Liquid Lipo Ltd Brand.

*NB

Contents-

· Marketing Items

· Promotional Ideas

· Products

· Branding / Logo

Website General Terms and Conditions

This section of the site explains the terms and conditions you are agreeing to when you use and/or shop from the liquidlipointernational.com website.

Contracts:

The contracts between us will be set out in English.

The information and materials are directed at our customers who use our website globally. Liquid Lipo International is governed by UK law; therefore, any customers who purchase products in locations that are outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

Any Contract Between us, whether for use of the site, purchasing products or the training services we provide, all parties submit to the non-exclusive jurisdiction of the English Courts.

Age:

Based on the nature of the Liquid Lipo Products, you must be 18 years of age to purchase any of the products and to sign up to liquidlipointernational.com

Products:

We have set out our site so that our customers can see our ‘Core’ Range of products that are purchased most frequently. There is also a section that shows ‘New Products’; this section shows any products that have been recently released. Customers who purchase Liquid Lipo products (Excluding Thermogenesis) must follow the manufacturing guidelines for use at home. Stockists / Practitioners who purchase Liquid Lipo must be accredited through training. (See training below)

Training:

Stockists / Practitioners who sign up for the training must complete all sections of the training as set out in your contract. Practitioners will only be able to promote, use or sell the Liquid Lipo Ltd products upon completing the training. Practitioners are not permitted to train anyone on behalf of Liquid Lipo Ltd.

Stockist / Practitioners Exclusivity Rights

The head office uses the website stockist map to check the nearest stockists when we have enquiries to join the team. Should you fail to provide your details and not inform us of any changes, then this may put your exclusive rights at risk. If you haven’t provided your details using the Jot Form https://form.jotform.com/210656930263050, new sign-ups in your area will not be the fault of Liquid Lipo Ltd.

Website Security

We have taken every care in the preparation of the content of this website; however, we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Liquid Lipo Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Liquid Lipo Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

When you access the section to locate your nearest stockist, you may leave the Liquidlipointernational.com website to a third party (Approved stockist/practitioner). This means you will apply to their T&Cs set out on their site. Liquid Lipo Ltd will not be responsible or take any liability for any actions relating to third-party websites, and this is because we have no control over the materials used or their websites.

We may, from time to time, use or make software owned or operated by third-party companies available to you. You are responsible for using this software in accordance with the relevant Terms and Conditions.

Your correspondence or participation in promotions or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on this website.

These terms and conditions shall be governed by and understood in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Liquid Lipo Ltd reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Trademarks

All Brand Names, Products, Training services and copyrights used in this site are Trademarks, trade names, service marks and copyrights of their corresponding holders. Liquid Lipo Ltd does not give permission for their use in any way unless stated in the Stockist / Practitioner contracts.

All designs, pictures, text, colour, font, set up of arrangement on this website are copyright of Liquid Lipo Ltd. Liquid Lipo Ltd gives permission for some of the content to be electronically shared for personal use only, non-commercial use. Any use of Liquid Lipo Ltd materials is strictly forbidden unless agreed through written consent. (See Copyright Policy for further info.)

Orders

We use industry-approved and secure payment processing software. We will validate your order together with payment details before processing your order. Your order is then subject to validation checks that we may take to process your order. Once this is completed, we will send you a confirmation email confirming your order. This forms a legally binding contract between us.

All orders are subject to availability, and if you placed an order but some of the products were not available, you will not be charged for those items that have been cancelled.

We accept payment by most major Credit, Debit card or PayPal. Payments will be debited from your account before the items are dispatched.

All orders are subject to validation checks and authorisation by the card issuer.

For returns, see Returns Policy.

Price Information

Liquid Lipo Ltd reserves the right to change prices from time to time in line with global inflation. We take great care in ensuring we offer the best products, which is reflected in their pricing structure. If you use the ‘Order History’ section, the price history may no longer be valid; however, all products on the website will be up to date with the current pricing. All pricing will include VAT were applicable. Promotions/discounts you may see with Stockists or Practitioners do not always apply to Liquid Lipo Ltd.